Business Process Improvement in Manchester

Course Outline

Introduction to Business Process Improvement (BPI)

• What is Business Process Improvement (BPI)?
• Objectives of BPI

Developing the Process Inventory

• The Process Inventory
• Process Prioritisation

Establishing the Foundation

• Section 1: Process Name
• Section 2: Process Owner
• Section 3: Description
• Section 4: Scope
• Section 5: Process Responsibilities
• Section 6: Client and Client Requirements
• Section 7: Important Stakeholders and Interests
• Section 8: Success Measurement

Drawing the Process Map

• What is a Process Map?
• Box 1, Box 2, and Box 3
• Boxes 4-7
• Cross-Functional Process Map
• Documenting the Process

Estimating Time and Cost and Validating the Process Map

• Business Process Timing
• Process Cost
• Analysing the Cost Estimate Columns
• Verifying the Process Map

Applying Improvement Techniques

• Eliminating Bureaucracy and Duplication
• Simplification
• Reducing Cycle Time
• Automation

Creating Internal Controls, Tools, and Metrics

• Internal Controls
• Tools – Job Aids, Excel Tools, Custom Email Forms
• Metrics

Testing and Reworking

• Creating the Test Plan
• Developing the Scenarios
• Implementing the Test Plan
• Summarising Feedback and Rework
• Retesting

Implementing the Change

• Implementation Plan
• Phases of the Implementation Plan

Driving Continuous Improvement

• The Continuous Improvement Cycle
• Continuous Improvement Plan

BPI Methodologies

• Six Sigma
• Lean
• Total Quality Management (TQM)